Shipping Information

Our primary objective is for our customers to get the best rates in shipping. Our e-commerce platform ensures that customers are given discounted rates that have been agreed upon for this service.

Production/Turnaround

Our orders will be attended to in the order they come in. Each order will be assigned to a graphic designer who will work on custom text and other graphic requirements. These designs must be CNC machine friendly for precise cuts to be made per order specifications.

Shipping time frame

Products may take between 4-5 weeks to ship. This time is needed to cut, sand, prime, paint/powder coat and finally put on 2 layers of clear coat for the ultimate protection of your metal product to last outdoors. For holiday gifting seasons, please take this into consideration as it could take longer.

Shipping Destinations

We currently only ship domestic within the United States. International shipping may be possible in the future, so please keep up to date with our website.

Tracking Numbers

Order confirmations and tracking numbers will be emailed to customers, so they may keep track of their shipment. We only use the following carriers at the moment:

  • FEDEX
  • UPS

Shipping Rates

Shipping rates are based on weight of goods and destination shipped to. Customers will be able to view their shipping costs during the check out process, which will be itemized.

Returns, Refunds and Exchanges

Shipping cost will not be refunded in any given situation Custom made products are not eligible to be returned unless it is a manufacturing defect as these products are usually made to order and staff time and resources have already been spent in producing the said product.

Non customized items may be returned if they are in their unused state and in the original packaging.Such products must be returned within 10 days of the receipt of the item. All items are subject to a 10% restocking fee, which will be deducted from the refund.

Cancellations

Product cancellations will only be allowed within 24 hours of purchase as some of these orders are worked on immediately as soon as orders arrive. Cancellations on custom products will not be allowed if work has started on it. Company will have to exercise their discretion in these matters.

Questions/Clarifications

If you have any questions or need clarification regarding your order, please email: info@fabriplasmetal.com